Refund Policy

At JSTUS, we aim to ensure that our customers are satisfied with their purchases. Refunds are available under the following conditions: 

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Customers may request a refund if the product is defective, damaged during shipping, or significantly different from its description. Refund requests must be submitted within 14 days of receiving the product, including your order details and the reason for the request.

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Each refund request will be assessed individually. Approved refunds may be full or partial depending on the condition of the product and the circumstances of the request. Once approved, refunds will be processed using the original payment method, and processing times may vary depending on your bank or payment provider.

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Refunds will not be provided for products damaged due to misuse, normal wear and tear, or reasons not covered in this policy. This Refund Policy applies only to purchases made directly from JSTUS.

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JSTUS reserves the right to modify this Refund Policy at any time. By purchasing from JSTUS, customers acknowledge and agree to the terms outlined in this Refund Policy.